Yes, our commitment to quality begins with our ingredients. We choose to work only with pure, sustainable, and non-toxic materials, ensuring every final product is both eco-friendly and entirely cruelty-free.
Yes, we provide free standard shipping on all orders.
Due to the nature of our products, used candles cannot be exchanged or refunded. Please note we also do not offer refunds on change of mind purchases. However, we’ll be more than happy to replace products damaged during transit. If your candle was damaged during shipment, please contact us at thebrwnbirch@gmail.com with proof of damage within 24 hours of receiving the order. Read more about our return policy here.
To return an item, please include your order number on your return shipment. We regret to inform you that return postage must be paid by the purchaser. We recommend sending your return via a tracked and insured method, as THE BRWN BIRCH is not responsible for lost or stolen packages. You will receive an email with the correct return address; please send your package only to the address provided in that email. Once your return is received and inspected to be in compliance with our return policy, we will issue a refund to your original method of payment. Please allow 3-5 business days for these funds to appear in your account.
If your item was not purchased directly from our website, we will not be able to process a return/refund for you. Please contact the retailer directly with proof of purchase to request a return or refund. If you have any specific questions about the product itself, please contact us at thebrwnbirch@gmail.com for assistance.
Our products do make great gifts! while we do not currently offer any gifting options on our site, we can confirm that our packaging does not contain any pricing information.
No, we currently ship only within India and do not offer international shipping.
Yes, we can do wholesale orders and custom candles for any event! Please reach out to us at thebrwnbirch@gmail.com with more details.